Refund Policy
1. Summary
We offer a 14-day cooling-off refund on unspent credits from the date of purchase. Redeemed credits — where a detailed report has been unlocked — are non-refundable because the underlying digital work has already been delivered to you.
2. Free first pass
The free first-pass output is genuinely free and non-refundable simply because no payment was made.
3. Single-report purchases
A single detailed-report purchase can be refunded in full if requested within 14 days of purchase AND the report has not yet been unlocked or downloaded. Once the report is unlocked, it is treated as delivered digital content and is no longer refundable.
4. Bundle credits
Bundle credits (3, 5, 10 or 20 report bundles) are refundable on a pro-rated basis within 14 days of purchase for credits that have not yet been redeemed. Example: if you buy a 5-report bundle for $600 and redeem 1 credit, you may within 14 days request a refund of the remaining 4 unspent credits at $120/credit (i.e. $480).
5. Promo-code redemptions
Reports unlocked via promo code (including the FIRSTPASS trial) are not associated with a payment and therefore have no refund.
6. Enterprise and custom arrangements
Refund terms for annual plans, seat licences and bespoke enterprise contracts are set out in the signed order form for that engagement and override this policy.
7. How to request a refund
Email contact@futureenergyventure.com from the account email used at purchase, including (a) the purchase date and amount, (b) whether you are requesting a full or partial refund and (c) a brief reason. We respond within five (5) business days and process approved refunds through the original payment method within ten (10) business days.
8. Chargebacks
Please contact us before filing a chargeback with your card issuer — chargebacks may trigger our payment provider to lock your account. Almost every complaint is faster to resolve directly with us.
9. Statutory rights
Nothing in this policy limits any statutory right to a refund you may have under the consumer-protection law that applies to you, including where you have purchased a defective service.
10. Contact
contact@futureenergyventure.com